Update April 16, 2020
Dear Friends and Customers,
Like many of you, we continue to struggle with uncertainty caused by the Covid 19 situation. Our first multi-day trip begins on June 12, and we’re still hopeful that it will become safe to run that trip. Having said this, the health and safety of our guests and staff is our top priority, and we will only operate kayak trips if it becomes safe to do so.
Our current cancellation policy is as follows:
60 or more days—full refund less $100 handling fee per person.
59-42 days—50% of total price
41-0 days—forfeit total price
Our cancellation policy remains firm, however we are also happy to discuss the possibility of keeping amounts owing as a credit towards a later trip in 2020 or 2021 for those forced to cancel due to Covid 19. All requests must be made at least 30 days ahead of the trip start.
If you are concerned about how the current situation may affect a trip on which you’re registered, your travel plans, or your health and safety, please get in touch. We’re happy to chat about options and will be as flexible as we can.
Like many others, our business and livelihood are being significantly impacted by Covid 19. We want to thank all of you for your consideration and patience during this difficult time.
Ralph, Lannie, Kate, Albert (& Koda!)