Dear friends and customers,
Many of you may be wondering what will happen to the kayaking season in light of the current Covid 19 situation. As of now, we’re still planning to run full operations during our 2020 kayaking season. We are continuing to monitor the situation closely, and will provide updates if anything changes.
Our first multi-day trip doesn’t start until June 12, which is nearly three months away. Given the fluid and ever changing nature of the Covid 19 outbreak, we’re cautiously optimistic that the outbreak will come under control, and we will be able to offer safe and fun kayak excursions.
The health and safety of our guests and staff is our top priority, and we will only operate kayak trips if it becomes safe to do so.
We understand that international travellers are currently facing travel restrictions. We are hopeful that those restrictions will be lifted prior to the start of our season, but continue to monitor the situation, and will be in touch to discuss options if travel restrictions persist.
Right now, it’s important that we all do what we can to reduce our risk of exposure or transmission of Covid 19. Getting this virus under control is the best way to ensure a 2020 kayaking season, and a wilderness trip will be just what we all need after we get through this!
If you have concerns about this, or anything else, we encourage you to get in touch by phone or email. We’re always happy to chat, and are hoping for a great season of kayaking!
Lannie, Ralph, Kate, Albert, (& Koda) and the whole CME team
UPDATE: Mar 27, 2020
Relaxed Cancellation Policy
Covid 19 has introduced a lot of uncertainty into all of our lives, and you may be wondering what will happen if you become unable to join one of our kayak trips.
Currently we are still planning to run all of our kayaking trips as scheduled, but we’re changing our loss of deposit date for all trip guests from 90 to 60 days prior to trip start. We hope this will give all of you the flexibility you need to make travel choices. The rest of our cancellation policy remains the same.
We are also offering the following relaxed cancellation policy for those of you whose travel plans are directly affected by Covid 19. This includes, but is not limited to those affected by travel restrictions, cancellation of flights or other transportation, and those unable to risk travel because of underlying medical conditions.
We have always recommended that guests book cancellation insurance. After March 4, most insurance companies stopped offering cancellation insurance for Covid 19.
If you purchased third party travel insurance, and did so before March 4, we ask that you attempt to obtain a refund through your insurance provider. If your insurance provider will not do so, we will offer the option of a full refund of all funds paid, including our administration fee. Alternatively, you may re-book on any future trip during our 2020 or 2021 season.
If you booked after March 4, or booked before that date but did not purchase cancellation insurance, we will offer the opportunity to re-book on any future multi-day trip in 2020 or 2021.
All requests for cancellation or re-booking must be made at least 30 days ahead of the trip start. Those who choose to re-book for the 2021 season will be responsible for any seasonal differences in trip cost (these are usually small changes).
We will be dealing with all cancellations and re-bookings on a case-by-case basis. If you’d like clarification or have questions, please get in touch by phone or email. We’re happy to chat!
Finally, anyone showing signs or symptoms of Covid 19 prior to the start of a trip should get in touch immediately to discuss options.
We will reassess our cancellation policies and operating procedures and release a statement on April 10.